Domain 5: On-Call Health | SRE Maturity Rubric

0-6

Ad-hoc

7-12

Foundational

13-18

Standardized

19-24

Advanced

25-30

Optimized

Scoring Criteria by Level

Level	Criteria
1	Burnout common; no rotation; >50% time reactive
2	Basic rotation; frequent paging; compensation unclear
3	Regular rotation; <25% time on-call; comp policy exists
4	<2 incidents/shift; health tracked; follow-the-sun
5	Proactive on-call; minimal paging; team satisfaction high

Assessment Questions

#	Question	Max
1	What % of time is spent on-call work?	6
2	How many incidents per on-call shift?	6
3	Is on-call compensation clear?	6
4	How do you track on-call health metrics?	6
5	How do you prevent burnout?	6

Focus Areas

Rotation: Fair distribution, follow-the-sun if global
Workload: <25% time, <2 incidents/shift target
Compensation: Clear policy, time-off for pages
Health: Burnout tracking, satisfaction surveys

Anti-Patterns (Red Flags)

Same people always on-call
>5 incidents per shift average
No compensation for pages
High turnover due to burnout
On-call seen as punishment

Evidence Checklist

On-call rotation schedule published
Incidents per shift tracked (<2 target)
Compensation policy documented
Team satisfaction surveys conducted
Handoff procedures documented

Related Domains

Domain	Relationship
Alerting	Alert quality affects paging load
Incidents	Incident volume drives on-call stress
Culture	Healthy culture supports on-call

Sustainable Operations

<25% time, <2 incidents/shift.